Dispatch-Z | Privacy Policy

v 1.0.2 | Updated 2022–06–28

Dispatch-Z (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Dispatch-Z.

This Privacy Policy applies to all of our apps, services, features, software, and website (collectively “Services”), unless specified otherwise. This Privacy Policy helps to explain our information (including message) practices.

This Privacy Policy is incorporated into and forms part of the Dispatch-Z Terms of Service (“Terms”) that you have agreed to in order to use Dispatch-Z. Any terms used in this Privacy Policy will have the same meaning as the equivalent defined terms in the Dispatch-Z Terms of Service, unless otherwise defined in this Privacy Policy or the context requires otherwise. Please note that this Privacy Policy does not apply to Information collected:

(a) through any services other than Dispatch-Z;

(b) through any third party services (including any third party websites) that you may access through Dispatch-Z; or

(c) by other companies and organizations who advertise their services on Dispatch-Z.

If you are under the age of 13 years, you must and you confirm that your parents or legal guardians have consented for you to use Dispatch-Z and for us to process your personal information.

1. Information we collect

1.1. We collect information from you when you use our apps, register on our website, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

● Email address
● Name / username
● Age

1.2. We also collect information from mobile devices for a better user experience, although these features are completely optional:
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● Location (GPS): Location data helps to create an accurate representation of your interests, and this can be used to help us connect clients to the nearest dispatch riders.

● Phonebook (Contacts list): Your contacts list allows the app to be much more easy to use by the user, since accessing your contacts from the app makes you save tons of time.

● Camera (Photos): Granting camera permission allows the user to upload any picture straight from the app, you can safely deny camera permissions for this app.

2. How we use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support and market our Services.

2.1. Our Services: We operate and provide our services, including providing customer support, and improving, fixing, and customizing our services. We understand how people use our services, and analyze and use the information we have to evaluate and improve our services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

2.2. Safety and Security: We verify accounts and activity, and promote safety and security on and off our services, such as by investigating suspicious activity or violations of our terms, and to ensure our services are being used legally.

2.3. Communications About our Services: We communicate with you about our services and features and let you know about our terms and policies and other important updates.

2.4. General terms in relation to tracking technologies: We may from time to time partner with third party partners to display their advertising or to manage our advertising on other sites. Our third party partners may use cookies or other tracking technologies in order to provide you with advertising based on your browsing activities and interests. Please note all such third party tracking technologies are governed by the relevant third party’s own privacy policy, and we are not responsible for such third party tracking technologies (including information collected by the relevant third party using such third party tracking technologies). While we may have agreements in place with these third parties in relation to the proper handling and protection of your information, we cannot guarantee their privacy practices as they are third parties.

3. Acceptable Use of our Services

3.1. Our Terms and Policies: You must use our services according to our terms and posted policies, if we disable your account for a violation of our terms, you will not create another account without our permission.

3.2. Legal and Acceptable Use: You must access and use our services only for legal, authorized, and acceptable purposes. You must not use (or assist others in using) our services in ways that:
(i) violate, misappropriate, or infringe the rights of Dispatch-Z, our Users, or others, including privacy, publicity, intellectual property, or other proprietary rights;
(ii) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes;
(iii) involve publishing falsehoods, misrepresentations, or misleading statements;
(iv) impersonate someone;
(v) involve in sending illegal goods or items; and/or
(vi) involve any non-personal use of our services unless otherwise authorized by us.

3.3. Harm Dispatch-Z or Our Users: You must not (and must not assist or others to) access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sub-license, transfer, display, perform, or otherwise exploit our services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our services, systems, our users, or others, including that you must not directly or through automated means:
(i) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our services;
(ii) send, store, or transmit viruses or other harmful computer code through or onto our services;
(iii) gain or attempt to gain unauthorized access to our services or systems; (iv) interfere with or disrupt the integrity or performance of our services;
(v) create accounts for our services through unauthorized or automated means;
(vi) collect the information of or about our users in any impermissible or unauthorized manner;
(vii) sell, resell, rent, or charge for our services; or
(viii) distribute or make our services available over a network where they could be used by multiple devices at the same time.

​​3.4. Keeping your Account Secure: You are responsible for keeping your device and your Dispatch-Z account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services.

4. How we use your email address

4.1. By submitting your email address on this app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

5. How Long Do We Keep Your Information

5.1. We keep your information only so long as we need it to provide Dispatch-Z to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

6. Law and Protection

6.1. We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to:
(a) respond pursuant to applicable law or regulations, to legal process, or to government requests;
(b) enforce our terms and any other applicable terms and policies, including for investigations of potential violations;
(c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of our users, Dispatch-Z, our Group Companies, or others.

7. Our Operations

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

8. Disclaimers

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES OR THE FEATURES, SERVICES, AND INTERFACES OUR SERVICES PROVIDE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES. YOU RELEASE US, OUR SUBSIDIARIES, AFFILIATES, AND OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS (COLLECTIVELY, THE “DISPATCH-Z PARTIES”) FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, OR DISPUTE (COLLECTIVELY “CLAIM”) AND DAMAGES, KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD PARTIES.

9. Limitation of Liability

THE DISPATCH-Z PARTIES SHALL NOT BE LIABLE TO YOU FOR ANY (I) LOSS OF PROFITS; (II) LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF OPPORTUNITY OR LOSS OF BUSINESS; (III) INCREASED COSTS OR EXPENSES; OR (IV) CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL LOSS OF ANY TYPE RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES, EVEN IF THE DISPATCH-Z PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION AND LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF THE DISPATCH-Z PARTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Dispatch-Z Parties from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (i) your access to or use of our services, including information provided in connection therewith; (ii) your breach or alleged breach of our terms; or (iii) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any Claim.

11. Availability and Termination of Our Services

11.1. Availability of our Services: Our services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue some or all of our services, including certain features and the support for certain devices and platforms, at any time. Events beyond our control may affect our services, such as events in nature and other force majeure events.

11.2. Termination: We may modify, suspend, or terminate your access to or use of our services anytime for any reason, such as if you violate the letter or spirit of our terms or create harm, risk, or possible legal exposure for us, our users, or others. The following provisions will survive any termination of your relationship with Dispatch-Z: “Licenses”, “Disclaimers”, “Limitation of Liability”, “Indemnification” and “Availability and Termination of Our Services”.

12. Updates to our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this ‘’Privacy Policy’’, as appropriate. Your continued use of our services confirms your acceptance of our ‘’Privacy Policy’’, as amended. If you do not agree to our privacy policy, as amended, you must stop using our services. Please review our ‘’Privacy Policy’’ from time to time.

13. Contact us

If you have any questions about our Privacy Policy, please contact us at info@dispatchz.ng or give us a call on 0906 254 7291